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Transition of Pensions Administration Services

In the annual newsletter sent earlier this year, we informed you that the Trustee had been working closely with Accenture to transition the pensions administration function of the BT Pension Scheme (the Scheme) in-house. From 1 May 2018, the Scheme will be directly responsible for providing pensions administration services to its members.

The administration services will continue to be provided from the Chesterfield office. Whilst some individual email and phone numbers may change, members of the Scheme should continue to use the same details for contacting the Scheme:

By phone:

Calling from within the UK: 0800 731 1919 Calling from outside the UK: +44 (0)203 0233420

Please note the phone lines are open Monday to Friday between 8:30am and 5:00pm (excluding Bank Holidays).

By email:


By post:

BT Pension Scheme, Sunderland SR43 4AD

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