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Important message about a new Pensions Administration System for BT Pension Scheme (BTPS) members

On 1st December 2017 we will be moving to a new and improved system to manage members’ pensions.

In preparation for this move there will be a freeze period from 17th to 30th November 2017 inclusive as the BTPS data is loaded to the new system.

The processing of retirements payments and other key activities such as payments of transfer values and the processing of quotations of benefits will be dealt with as normal during the freeze period but you may experience some delays in receiving responses to other queries.

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