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Coronavirus update for members

As the impact of the coronavirus is felt across the UK, we want to reassure members that looking after their pension is our top priority.

Because we are a ‘defined benefit’ scheme, the value of regular pensions we are currently paying out to our pensioners is not determined by the ups and downs of the stock market. This means that any turbulence to financial markets caused by the current situation will not affect the regular pensions that we already pay out to members.

We are following government advice closely in handling the situation, and our key priorities are to ensure our members continue to receive their payments on time and to protect the health of our staff.

Whilst we have been planning for the current scenario and are committed to continuing to serve our members, we would ask that members only contact us if they have urgent requests. This is to ensure we can prioritise our efforts to those members most in need. For anyone wishing to notify us of a bereavement or experiencing payment issues, please contact our Member Support team on 0800 731 1919.

For most other queries, there are many things that members can do themselves on the BTPS Portal. For example, you can change your address or change the bank or building society account you receive your pension into.  You can also view your pension payment details, pension payslip information and P60 and update your Expression of Wish information.

To help you log on and understand more about what the BTPS Portal does, you can read a step-by-step guide that shows you how to register, if you haven’t already done so.

In the meantime, thank you for your patience.

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