Contacts

Any members and pensioners with queries about their BT pension benefits should contact the administrators, Accenture HR Services, Venture House, Venture Way, Chesterfield S41 8NR. If you are calling from within the UK, please telephone 0800 731 4747 if you are a BT employee, or 0800 731 1919 if you are no longer employed by BT. If you are calling from outside the UK, please telephone +44 (0)1908 358661.

Alternatively send an e-mail to peopleline.pensions@accenture.com. Accenture HR Services can also provide printed copies of the Reports and Accounts for the BT Pension Scheme.

General enquiries about the BT Pension Scheme and questions regarding the Scheme's Reports and Accounts should be addressed to the BT Pensions Secretariat, Lloyds Chambers, 1 Portsoken Street, London E1 8HZ, or you can e-mail them to c.symonds@hermes.co.uk