How to complain

If you have a complaint or dispute concerning your membership of the BT Pension Scheme that cannot be resolved informally with the Accenture HR Services Team, you may invoke the Scheme's internal dispute resolution procedure. This procedure can only be used to resolve a dispute with the Trustee. It cannot be used to resolve any non-pension scheme issues such as a dispute with your employer.




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pdfV:BT Pension SchemeIDRPIDRP Procedures etcBTPS IDRP 24.41KB Download